Legal information
Privacy Policy
How RovaRa-Lux collects, uses, protects, and manages personal information provided through this website.
1. Who operates the website
This website is operated for RovaRa-Lux, commercial name of the Belarus-registered entity «РоВаРа-Люкс», registration no. 192250502. Privacy enquiries may be sent to info@rovaralux.by or +375 33 993 93 93. Office address: Kalvariyskaya 1, Office 113a.
2. Data we collect
We may collect contact details, preferred language, country of residence, travel dates, party composition, budget range, accommodation and transport preferences, accessibility or dietary requests, messages, uploaded files, consent records, and technical security logs. Avoid sending unnecessary passport, medical, or financial details through the general form.
3. Why data is used
Data may be used to answer enquiries, prepare options, administer agreed travel services, communicate changes, protect the website, keep necessary records, comply with applicable duties, and improve the service where lawful.
4. Legal basis
Depending on context and applicable law, processing may rely on steps requested before a contract, performance of a contract, legal obligations, legitimate interests balanced against individual rights, or consent.
5. Sharing and international transfers
Where necessary and authorized, relevant data may be shared with travel-service providers such as accommodation, transport, insurance, technology, or professional advisers. Providers may be located in other countries, and appropriate contractual, technical, and organizational safeguards are used where required.
6. Files and sensitive information
Uploaded files are restricted by type and size and are handled as part of the enquiry process. Please provide only information relevant to the request and use the contact details below if a more secure transfer method is needed.
7. Retention
Enquiry and booking data is kept only as long as necessary for the stated purpose, applicable legal duties, dispute handling, and secure record management, after which it is deleted or anonymized as appropriate.
8. Cookies and analytics
Essential storage supports security and saved consent choices. Non-essential analytics, functional, or marketing tools must remain disabled until the required consent is given. See the Cookie Policy and open Cookie preferences at any time.
9. Rights and choices
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a competent authority. Identity may need to be verified before a request is fulfilled.
10. Security, children, and third parties
Reasonable technical and organizational measures should protect data, but no system is risk-free. The service is not directed to children acting independently; an adult should submit family enquiries. External links and suppliers have their own privacy practices.
11. Changes and contact
This policy may be updated when services, laws, or providers change. Material revisions will be reflected on this page. Contact: info@rovaralux.by; +375 33 993 93 93; Kalvariyskaya 1, Office 113a.
