Legal information
Terms & Conditions
The terms that apply when using this website, sending an enquiry, and reviewing travel proposals.
1. Website use and company information
These terms govern use of rovaralux.by and general enquiry tools. The operator is «РоВаРа-Люкс», commercial name RovaRa-Lux, registration no. 192250502. The website provides planning information and does not itself confirm a booking.
2. Enquiries, quotations, and booking
An enquiry is a request for information. A quotation or itinerary is not binding until the company identifies the services, price, currency, payment terms, supplier conditions, and confirmation method in writing, and the required acceptance and payment are completed.
3. Availability and price changes
Flights, rooms, transport, activities, schedules, prices, exchange rates, taxes, and fees may change before confirmation. The applicable currency and all known charges are stated in each written proposal; website content does not imply a fixed price.
4. Payments
Accepted methods, recipient account, any deposit, deadlines, security checks, and consequences of late payment are stated in the written proposal or invoice. Never pay using details received through an unexpected message without independent verification.
5. Changes, cancellations, and refunds
Applicable rights, fees, credits, and refunds depend on the confirmed proposal, supplier rules, mandatory law, and the timing of the request. The relevant conditions are provided before a booking is confirmed.
6. Traveller responsibilities
Travellers are responsible for accurate names and information, timely review, valid documents, official entry and transit requirements, health preparation, insurance decisions, conduct, and disclosing needs relevant to safe arrangements.
7. Passports, visas, health, and insurance
Guidance is informational and may become outdated. Authorities decide entry and visa outcomes; health professionals advise on medical matters; insurers determine coverage. No visa, entry, or medical outcome is guaranteed.
8. Third-party suppliers
Airlines, hotels, transport companies, insurers, attractions, and other suppliers may provide services under their own terms. No partnership, accreditation, or negotiated fare is claimed unless expressly verified in writing.
9. Force majeure and disruption
Events beyond reasonable control may affect schedules, availability, assistance, and cost. The response and contractual consequences depend on mandatory law, the confirmed arrangements, and the relevant supplier terms.
10. Accuracy and intellectual property
Reasonable efforts are made to keep content useful, but destinations and rules change. The RovaRa-Lux identity and original website content may not be copied or altered without permission. User submissions must be lawful and must not infringe others’ rights.
11. Privacy and liability
Personal data is handled under the Privacy Policy. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Any responsibility for a confirmed service is assessed under the applicable agreement, supplier terms, and mandatory law.
12. Law, disputes, and contact
Applicable law and mandatory consumer rights govern each relationship. Questions or complaints should first be sent to RovaRa-Lux so the matter can be reviewed and addressed through the appropriate process. Contact: info@rovaralux.by; +375 33 993 93 93; Kalvariyskaya 1, Office 113a.
